You don't have to hate your e-comm fulfillment partner.
We're not like them.
Many 3PL's describe themselves with phrases like “delivering adaptive solutions" and “empowering connected growth". We don't know what that means because we're not a traditional fulfillment company.
We started this business to support our own online store. We tried to hire fulfillment providers, but were told we were too small.
They all blew us off and said, “call us in 6 months when you're bigger."
They put a chip on our shoulder.
The experience helped us realize that traditional fulfillment companies were too structured and stiff to handle nimble and evolving e-retailers like us. You had to be big or you were on your own. We think that's bull.
We work with e-retailers of varying sizes, who get access to our rolodex, logistical experience, and economies of scale.